Quick summary: We collect information you provide to place orders and manage your account, plus basic site analytics. We do not sell personal information. We share data only with service providers needed to run the business.
1. Information we collect
- Contact details such as name, email, phone number, company name, and shipping address.
- Order information including items, quantities, prices, and delivery preferences.
- Account data if you create or log into an account.
- Communications you send to us (emails, form submissions, support requests).
- Usage data such as pages viewed, browser type, and device information through cookies or analytics tools.
2. How we use your information
- Process orders, payments, and invoices.
- Provide customer support and respond to questions.
- Coordinate shipping, pickup, or delivery.
- Improve our website, inventory experience, and offerings.
- Send order updates, confirmations, and important service notices.
3. How we share information
We share information only with trusted service providers who help us operate the business, such as payment processors, shipping partners, invoicing tools, email services, and website hosting providers. We do not sell personal information.
4. Cookies and analytics
We use cookies and similar technologies to keep your cart working, understand how the site is used, and improve performance. You can manage cookies through your browser settings.
5. Data retention
We keep your information only as long as needed to fulfill orders, meet legal obligations, and support the business. Order records may be retained for accounting and compliance purposes.
6. Security
We use reasonable safeguards to protect your information. No method of transmission or storage is 100 percent secure, so we cannot guarantee absolute security.
7. Your choices and rights
You can request access, correction, or deletion of your personal information by contacting us. You may also opt out of non-essential communications at any time.
8. Changes to this policy
We may update this policy to reflect changes in our practices. Updates will be posted on this page with a revised effective date.
9. Contact
Questions about privacy can be sent to info@riversidegh.com or call (951) 833-9303.